No matter what control method a pest management professional (PMP) chooses, bed bug jobs require cooperation from customers. Follow these ten tips from bed bug experts in the industry.
1. “Do not be so rigid that you forget the human element. Oftentimes, elderly people have limited resources and require help when prepping. Do a little extra if it helps move the project along.”
— David Stouber, Co-founder, Aardvark Pest Control Services, Aston, Pa.
2. “Stick to your guns when it comes to pricing.”
— Joe Cantu, Vice President and Director of Operations, The BugMaster, Austin, Texas
3. “Never leave without checking yourself for hitchhikers.”
— Stephanie Johnston, Service Manager, Total Pest Services, Altamonte Springs, Fla.
4. “Hire and assign the right people for this type of painstaking work. Stamina, consistency and compassion are a must.”
— Dr. Gerry Wegner, BCE-Emeritus, Vero Beach, Fla.
5. “Don’t rip or tear encasements as you change linens. Even a small tear is a problem.”
— Dr. Kathy Heinsohn, BCE, American Pest, Fulton, Md.
6. “Never let a customer feel it’s their fault they have bed bugs.”
— Shane Best, Technician, Best Exterminating, Harriman, Tenn.
7. “Train and retrain your technicians.”
— Kevin Lemasters, President, EnviroPest, Loveland, Colo.
8. “Document what you see and do. Make sure you write everything up.”
— Nancy Boerema, Co-owner, Firefly Enlightened Pest Solutions, Lincoln City, Ore.
9. “Don’t allow customers to prep by storing items in cardboard boxes.”
— Ken Miles, Owner and Pest Control Operator, Operation Kills Pest Control, Daleville, Ind.
10. “Don’t rush. Use all the tools available to you for effective control.”
— Bob McCluskey, Route Technician, Florida Pest Control, Gainesville, Fla.
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